Taylor Kia of Toledo Named 2018 J.D. Power Dealer of Excellence

The J.D. Power Dealer of Excellence Program™ reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations.

Not all dealerships can qualify. Those that do must pass a three-step process:

First, J.D. Power uses customer feedback from more than 25,000 consumers, like our local Toledo shoppers, to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.

Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in J.D. Power’s Sales Satisfaction Index (SSI) Study™.

Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Our Toledo Kia dealership met these best practices successfully, which included:

  • Listing vehicle inventory and pricing on the dealership website
  • Negotiating in an efficient and transparent manner
  • Offering a fair trade-in value
  • Presenting a clear and easy-to-understand F&I product menu

Stop in to Our Toledo Kia Dealership

When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer service experience as they are to selling a vehicle. To learn more about our Kia dealership, visit us at Taylor Kia of Toledo or give us a call at (866) 980-5316.

Learn More About Our Toledo Kia Dealer
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